I came across the piece that so many AI builders are missing

I came across something I have been looking for, and if you are building anything with AI, I think it is worth a few minutes of your time. The agent captures ten useful things. The system on the other end keeps four. The other six just disappear. No error. No warning. The booking still goes through, so nobody notices until a tech shows up not knowing the gate code, or the dog, or the second issue the customer clearly mentioned. I knew I was losing information in that handoff. What I could not do