Automated Ticket Routing by Timezone (with Code)

Automated ticket routing usually means sorting by topic or skill. This one sorts by clock: send each ticket to a support region that's actually staffed right now. The hard part isn't the routing. It's knowing who's online, and "online" is really two things stacked together: what time it is in each region, and the hours you actually staff there. The first you can get exactly right from an API. The second you define. Put them together and you get follow-the-sun support without running a night shif